Many organisations fail to adequately set up an investigation framework, or have people trained to carry out workplace investigations.   This invariably leads to poor investigation outcomes.  In addition, failing to adequately ‘triage’ incoming incidents, often leads to an inadequate response or in some cases ‘over reacting’ to an incident.

The chart below gives a graphical representation of the adequacy of the investigation v the adequacy of the outcomes in terms of the outcomes in the development of controls to prevent a further incident from occurring.

Investigation Quality

Investigation Quality